Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label/tags.  

To start a return, please contact us at ree@bpjfashionco.com. 

If your request is within the 30-day period, we will process your request and send you the address to our returns department. Please be advised that you will be responsible for the return shipping. Items sent back to us without first requesting a return will not be accepted. 

You are always welcome to contact us for any return questions at ree@bpjfashionco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), personal care goods (such as beauty products), bodysuits, intimates/lingerie, jewelry, and swimwear. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether or not the refund was approved. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. If the item is damaged or non-refundable for any reason, it will be returned to you.  Please remember it can take time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at ree@bpjfashionco.com.